PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users, including, but not limited to, when Users visit our site, register their information on the website by completing, or partially completing the webform giving us full or partial instruction/ details of their proposed instruction.
Users may be asked for, as appropriate, name, email address, mailing address, phone numbers, flight details and relevant information relating to the circumstances of the event which the claim/ proposed claim relates to. Additional supporting information/evidence is also likely to be requested. We may also request bank details if paying compensation directly into your account.
We will collect personal identification information from Users only if they submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging our services to assist them in obtaining any due compensation from the Carrier/Airline.
We will retain your personal data until we have completed the compensation claim fully, and any monies due have been paid/received, and the file has been deemed closed, and a suitable period of time, (within a 3 month period) has lapsed to allow us to remove your details from our records.
NON PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with E.Asthampton Limited trading as Flight Delay Claims Team, whether via our site, emails or any other form of communication. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, emails or other electronic methods of communication, such as the operating system and the Internet service providers utilised and other similar information, such as your IP address.
HOW WE USE COLLECTED INFORMATION
E.Asthampton Limited, trading as Flight Delay Claims Team collects and uses personal information for the following purposes:
· To improve customer experience by offering the User , the opportunity of engaging our services to assist in them in securing any compensation due to them as a result of a delayed or cancelled flight, subject to a qualifying criteria, in line with EU 261 / 04, The Montreal Convention, Regulation On Air Passenger Rights and US Code of Federal Regulations.
· To process the claim. We will use the information the User has provided to process the claim you have engaged our services to gain any due compensation. This will include us undertaking various eligibility checks, and contacting the airline/carrier. We may need to contact you for additional information relating to the circumstances, documentation or your overall experience.
· To make contact with you the User. Additional information may be required to assist us with your claim. We may need to advise you of information we receive from your Carrier in the process of undertaking our work.
· We may need to contact you the User for your bank details, should the Airline in question wish to pay you directly into your account. We may also need to contact you with our invoice, or payment reminders, if payment has not been made directly to ourselves by the Airline in the first instance.
SHARING YOUR PERSONAL INFORMATION
On review of your claim by one of our experienced Claims Handlers, it may be considered that to maximise your chances of receiving any due compensation, we need to engage one of our Panel Solicitors. This decision may be made at any point during the claim process, and will then involve E.Asthampton Limited, trading as Flight Delay Claims Team, passing your data to the chosen Panel Solicitor which is felt to be best placed to handle your claim.
We will contact you, using the data provided, requesting you to sign the Panel Solicitors instructions.
By signing this instruction, you are giving us permission to release your data to the Panel Solicitor in question.
We do not sell, or trade your data with any other organisation.
As stated in our Terms and Conditions and Cancellation Policy, the User has 14 days after giving us initial instruction to cancel the agreement between ourselves and them.
Cancellation can be made via email, letter or telephone.
We always confirm to the User when a cancellation request is made that we have received and actioned it accordingly.
YOUR RIGHTS AND YOUR PERSONAL DATA
You have the following rights with respect to your personal data:
· The right to request a copy of the personal data which we hold about you
· The right to request that we correct any personal data if it found to be inaccurate or out of date
· The right to request your personal data is erased where it is no longer necessary to retain such data, once our services have been completed, or following cancellation.
OUTSOURCING OF WORK
Sometimes we ask other companies or people to do work on our files to ensure this is done promptly. We will always seek a confidentiality agreement with these outsourced providers. If you do not want you file outsourced, please tell us as soon as possible.
To exercise all relevant rights, queries or complaints please in the first instance contact our Data Representative at the following address:
E.Asthampton Limited trading as Flight Delay Claims Team
Tel: 01604 632255
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We take care of all the paperwork and communication with the airlines. If they refuse to pay, we’ll even take them to court for you.
We will forward the money to you when your claim is successful, minus our fee.If you don’t get paid, we don’t get paid.
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If you aren’t compensated by the airline, we don’t charge you anything. It’s as simple as that
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Confused about your rights? We can help. We’ll tell you what the airlines won’t.
€400+ Average compensation
The average successful claim is €400 of more per passenger.
Flight delay claims team
“Great service provided. Our flight to Greece was delayed by 4 hours but Thomsons would not even talk to myself or my partner regarding our delay so we went to The flight delay claims team. Within 2 months we were paid what we were owed. I would definitely recommend using this company to anybody who has had a flight delay.” Sarah Green
I didn't think I would hear back at all
“I didn’t think I would hear back at all as had little correspondence throughout the process but was pleasantly surprised when I received the compensation in the form of a cheque.” Clare Burchell
Excellent service after being turned down
“Excellent service after being turned down with our complaint by Thomsons twice, flight delay claims team took on our case and 3 months later we received a cheque for £630.00. So happy would highly recommend.” Denise Roberts
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How do I know if I’m entitled to compensation?
You can check the eligibility of your claim via our web form. It only takes 3 minutes and can give instant feedback as to the eligibility of your claim.
The airline refused to compensate me already - what can I do?
If you think you’re entitled to compensation for your flight problem and the airline won’t do anything about it, not to worry! They tell most customers the same! We are here to help, just file a claim. We’ll even take the airline to court if they don’t meet their legal obligation to you.
How much compensation will I receive?
The amount of flight delay compensation you can claim runs on a sliding scale from €250 to €600 per passenger. It is determined by the length of your delay and flight distance. The amounts are fixed regardless of the original cost of the ticket.
Can I claim on behalf of a child?
Children have the same right to flight delay compensation as adults: All passengers are eligible to claim the same amount of money under EU261/2004 regardless of their age. The only caveat is that the child must have paid something for their ticket (i.e. they were not travelling free of charge). Even if your child paid a reduced fare and/or they didn’t have their own seat, you can still claim flight delay compensation on the child’s behalf.
Our services are 100% no win no fee, meaning there’s no financial risk to you, even if your claim is unsuccessful.
If your flight is delayed by more than three hours or your flight’s cancelled, under EU rule 261/2004 you are often entitled to between £110 and £557 in compensation. You can easily get EU flight delay compensation by simply completing the form and leaving the rest to us.
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