How To Contact Us
Via Email: [email protected]
In Writing by Post: Claims Team, Whitworth Chambers, George Row, Northampton NN1 1DF
We would always recommend emailing us for the fastest response to any queries. Thank you!
Why not claim up to £557 compensation today!
No Win, No Fee - Subject to Terms and Conditions.
30k + customers before you!
Send us your flight details
It’s quick and easy. Instruct us to pursue your claim within minutes.
Sit back and relax
We take care of all the paperwork and communication with the airlines. If they refuse to pay, we’ll even take them to court for you.
Get paid
We will forward the money to you when your claim is successful, minus our fee.If you don’t get paid, we don’t get paid.
No win, no fee
If you aren’t compensated by the airline, we don’t charge you anything. It’s as simple as that
Free support on passenger rights
Confused about your rights? We can help. We’ll tell you what the airlines won’t.
€400+ Average compensation
The average successful claim is €400 of more per passenger.
Flight delay claims team
“Great service provided. Our flight to Greece was delayed by 4 hours but Thomsons would not even talk to myself or my partner regarding our delay so we went to The flight delay claims team. Within 2 months we were paid what we were owed. I would definitely recommend using this company to anybody who has had a flight delay.” Sarah Green
I didn't think I would hear back at all
“I didn’t think I would hear back at all as had little correspondence throughout the process but was pleasantly surprised when I received the compensation in the form of a cheque.” Clare Burchell
Excellent service after being turned down
“Excellent service after being turned down with our complaint by Thomsons twice, flight delay claims team took on our case and 3 months later we received a cheque for £630.00. So happy would highly recommend.” Denise Roberts
Our Process
Get started with our industry-leading calculator ***
Add passenger details then submit your claim
We negotiate with the airline for you
Your claim is settled and your compensation paid to you
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How do I know if I’m entitled to compensation?
You can check the eligibility of your claim via our web form. It only takes 3 minutes and can give instant feedback as to the eligibility of your claim.
The airline refused to compensate me already - what can I do?
If you think you’re entitled to compensation for your flight problem and the airline won’t do anything about it, not to worry! They tell most customers the same! We are here to help, just file a claim. We’ll even take the airline to court if they don’t meet their legal obligation to you.
How much compensation will I receive?
The amount of flight delay compensation you can claim runs on a sliding scale from €250 to €600 per passenger. It is determined by the length of your delay and flight distance. The amounts are fixed regardless of the original cost of the ticket.
Can I claim on behalf of a child?
Children have the same right to flight delay compensation as adults: All passengers are eligible to claim the same amount of money under EU261/2004 regardless of their age. The only caveat is that the child must have paid something for their ticket (i.e. they were not travelling free of charge). Even if your child paid a reduced fare and/or they didn’t have their own seat, you can still claim flight delay compensation on the child’s behalf.
Our Costs
Our services are, no win no fee, subject to terms and conditions.
If your flight is delayed by more than three hours or your flight’s cancelled, under EU rule 261/2004 you are often entitled to between £110 and £557 in compensation. You can easily get EU flight delay compensation by simply completing the form and leaving the rest to us.
Are you ready to claim now?
It takes just minutes
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